An outbreak of respiratory infections was first seen in early December 2019 in Wuhan, Hubei Province, China. On 7 January 2020, this outbreak was identified as being caused by Coronavirus (COVID-19). On 30 January, the World Health Organization (WHO) declared a global health emergency, and on March 11, WHO declared COVID-19 a pandemic. Therefore, any losses for trip cancellation, trip interruption and/or trip curtailment and/or trip delay caused by or due to COVID-19 are not considered unexpected, unknown or unforeseeable and will not be covered under the terms and conditions of this insurance policy.
If you contract COVID-19 prior to departure, you may be covered for trip cancellation, if you have a confirmed and documented diagnosis at the time of departure due to COVID-19. If you contract COVID-19 while on a covered trip, you may be covered for medical expenses and trip interruption/curtailment benefits if you have a confirmed and documented diagnosis.
Please read your insurance policy carefully for a full description of coverage.
If you have already purchased an insurance policy, the facts and circumstances surrounding your trip and the terms and conditions of your policy will determine the extent of coverage for COVID-19 related claims.
As the COVID-19 pandemic continues to evolve, AIG remains focused on protecting the health and safety of our colleagues and those around us, as well as continuing to serve clients, policyholders, business partners and other stakeholders.
AIG is open for business. The company has activated its Business Continuity Plans and colleagues across our General Insurance business remain available to help meet the needs of clients and other business partners with both in-force and new business. Our call centers also remain accessible to provide support and information.
Helping individuals, businesses and communities prepare for times of uncertainty is at the heart of what we do. We are closely monitoring this evolving situation and will continue to provide updates.
For any queries, please reach out to us by calling +971 (4) 509 6111 or through email at ServiceCenter-ME@AIG.com